Refund policy

Our Philosophy & Guarantee

At House of Nassima, our formulas are rooted in clean beauty principles and pure, heritage-inspired ingredients. Because skincare is a deeply personal and hygienic category, we adhere to strict quality control and safety standards.

Returns

To keep things safe, hygienic, and fair for all our customers:
We do not accept returns or exchanges unless the item is damaged, defective, or incorrect.

How to Initiate a Return

1. Email us at info@houseofnassima.com with your order number, clear photos of the issue & the reason for the return.

2. If your return meets our criteria, we will contact you with further steps.

Refunds

Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Original shipping fees are non-refundable.